30 Day Customer Friendly Agreement
Having worked in the telecoms industry for many years, we decided it was time for something different.
UK Based customer support
Our main office is based in Norfolk and we have regional offices dotted around the UK.
Try us - FREE 30 day trial
We’ll provide you with an IP phone (exactly the same model as we recommend) to use for 30 days.
Keep it all together.
Why have a data connection with one provider and your telephone system with another? Makes no sense.
FREE ongoing support 24-7, 365
Merlin have always offered support for every minute of every day throughout the year, with no exceptions.
Independent VoIP Experts for over 10 years
At this stage we already knew that this new emerging technology would be the future for telecoms.
30 Day customer friendly agreement
Merlin were pioneers of the 30 day customer friendly agreement.
Having worked in the telecoms industry for many years, we decided it was time for something different. Something transparent and above all, a fair deal for customers.
Most telecom providers tie you in to a contract. The minimum term is 12 months, then 36, 60 and even 84 months. What seems like a great deal when you sign up is invariably not always the fairest. The rates you sign up to on day 1 and fixed for the duration, will undoubtedly be over the odds after 7 years!
As the agreement is legally binding, you need to ensure there is flexibility to meet YOUR needs, not the service provider.
We hear the same stories over and over again from our new clients, about the incredible bad support and service they have been receiving. Once you are contractually bound to a supplier, it can become very difficult to move without paying extortionate early termination fees. In other words, once you are “hooked” you may find the level of customer support is not all you expected.
Maybe you have experienced some of these common problems?: –
- Hanging on for ages to speak to support, (hopefully in the UK)
- Maybe you don’t even speak to a human
- Can you only access support by email? No good if your broadband is down!
- Your problem has been logged, but not attended to for hours or even days
- No follow up call to let you know matters are resolved
- Support only during 9 – 5
This is why we choose to focus on a great level of customer service for our customers. With no long tie in contract to hide behind, we have to continually provide great products and services to all our customers.
We get to know you and your business first, so that we can help you get the most out of the technology that will benefit your business and your clients. We will never sell you anything that won’t work. Our 30 day agreement means that we cannot mislead, lie or make promises we can’t keep. We can’t say things that you want to hear so we get the sale.
The only way we can start a business relationship is with trust and our reputation already on the line. No contract to hide behind before we have even met.
30 days’ notice, that’s all we ask. In return, we give you the best telecom system to suit your needs and something that really works for you. Great 24-7, 365 free support and service. Now that’s fair, don’t you think?
UK Based systems, technical and customer support
All our systems and staff are UK based.
We operate through servers in the UK.
Our main office is based in Norfolk and we have regional offices dotted around the UK.
The Directors and our original staff started off working from home (and some still do) in 2007, so we know a thing or two about “Working from Home!”
Try us - FREE 30 day trial
We want you to experience what it would be like using our system before you buy.
We’ll provide you with an IP phone (exactly the same model as we recommend to you for your business solution) to use for 30 days.
It really is “plug in and go” and we urge you to test it to the maximum.
Try every option, work your way around the functions. Get to know the product fully before you commit.
Also, we urge you to ring us with your questions.
Ask us anything about the phone and system and ultimately how everything will function for you once the whole system is installed.
We really don’t mind how many times you ring us and never worry about asking a “silly” question. That’s what we are here for!
Along the process you will get to know us too. It’s pretty vital that we build a rapport to build our future business relationship on.
And, if you don’t like our test phone or don’t gel with us, then just return the phone in original condition and we promise not to bother you again.
There is no commitment when you test our phones. Can’t say fairer than that!
FREE ongoing support 24-7, 365
Some service providers only offer 9 – 5 support. Merlin have always offered support every minute of every day throughout the year.
Many of our clients work around the clock and that means we have to be on hand, just in case there is an issue or some disaster strikes and your systems go down.
Once your new system is in place, we are sure you may want to “tweak” your system to make it an even better fit for you.
All changes are made quickly and promptly without charge and this is for the entire time you are a customer of ours.
If you have a support issue, your call will be answered quickly and on most occasions a solution can be found immediately.
If not, the issue is logged and worked on straight away. Our staff are fully trained technicians and will work relentlessly until a problem is resolved.
Keep it all together. All your telecom requirements under one roof
Why have a data connection with one provider and your telephone system with another?
Makes no sense.
If you have a problem and use one provider, fault finding and getting a solution is so much faster.
Not only do you have a single service level agreement, but one number to call and one bill to pay.
A no brainer.
From a full range of data connections and multiple business telecom solutions which are tailor made for you – Merlin offer a seamless end to end solution just for you.
FREE ongoing support 24-7, 365
Some service providers only offer 9 – 5 support.
Merlin have always offered support every minute of every day throughout the year.
Many of our clients work around the clock and that means we have to be on hand, just in case there is an issue or some disaster strikes and your systems go down.
Once your new system is in place, we are sure you may want to “tweak” your system to make it an even better fit for you.
All changes are made quickly and promptly without charge and this is for the entire time you are a customer of ours.
If you have a support issue, your call will be answered quickly and on most occasions a solution can be found immediately.
If not, the issue is logged and worked on straight away.
Our staff are fully trained technicians and will work relentlessly until a problem is resolved.
Independent VoIP experts for over 10 years
VoIP (Voice over Internet Protocol) has been around since 1995.
At this stage we knew this technology would be the future for telecoms. In 2007, once the technology had developed sufficiently and the necessary broadband infrastructure was in place, it then became a viable proposition to form Merlin Telecommunications.
With our vision and values in place, we could back our offering with our 30 day customer friendly agreement.
We are fully committed to providing our customers with the most up to date technologies that are tried and tested and backed up with our 24/7, 365 support.
Having operated successfully for over 10 years, we know our products inside out.
We know what works and what doesn’t and will give you our unbiased advice when you are choosing your system.
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