Unified Communications

Teams Collaboration

Is Microsoft Teams the right UC solution for your organisation?

In today’s digital-first world, organisations are rethinking their communications and telephony service to increase efficiency, save costs and reduce complexity.  Unified Communications (UC) is the answer to this need, blurring the boundaries of telephony and merging it with instant messaging, video conferencing and a plethora of different applications, such as CRM systems, contact centres, and reporting.  Since its release in 2017, Microsoft Teams has significantly impacted the UC market thanks to its ease of use, free inclusion in most Microsoft business licenses, and slick desktop integration. In the past six months, mostly due to the impact of the coronavirus (COVID-19) outbreak and the subsequent uptake in remote working practices, Teams’ daily users have skyrocketed, increasing from 44

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The way you communicate just got a whole lot better!

Bring your company and your customers closer together with our collaboration platforms to increase productivity and efficiency whilst delivering an awesome customer experience.  Supporting “work from anywhere” – office, at home or on the move. Gives you the ultimate edge when you can connect in an instant.   So, whether you need to hot desk, hold a video meeting or conference call, you can engage from wherever you like. You don’t even need a phone!  
Phone Systems

Our business phone systems provide an affordable way for employees to stay connected. Whether your workers are spread across multiple offices nationwide, are based in home offices or work on the move, our solutions can help make them more efficient and available - boosting productivity all round.

SIP Trunks

Our SIP Trunk service provides reliable voice connectivity between your PBX and our network. The benefits include increased flexibility, control, resiliency and reduced costs.

Call & Lines

Ideal for 1 to 4 users, a business line allows you to make and receive calls. You can tailor the service to find the right balance between price and performance.

Inbound Solutions

Improve your business’ call management with resilient, highly reliable Inbound solutions. Our advanced technology allows you to monitor and manage an array of services through our easy-to-use online system. It ensures you meet peak periods with ease, maintaining excellent customer service levels.

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Other services to help boost your business

On hold marketing

Our on hold messaging productions enhance your professional image, improve caller communications and create valuable cross-selling opportunities – giving you a sound that perfectly captures your personality. And by making audio part of your identity, you’ll add a valuable new facet to your brand.

Call management

A virtual PBX allows even a sole trader to have the benefits of a call management system which allows users benefits such as diverting calls from a landline number to a mobile, or diverting calls to a home office, or forwarding calls from any of our numbers to a mobile.

Call recording

Call recording software enables you to record telephone conversations either over a PSTN (Public Switched Telephone Network) or VoIP (Voice over IP) in a digital audio file format. It also provides you with the ability to retrieve, playback, store and share call recordings.

Web conferencing

Web conferencing is an online service by which you can hold live meetings, conferencing, presentations and trainings via the internet particularly on TCP/IP connections. You can connect to the conference either by telephone or using your computer’s speakers and microphone through a VoIP connection.

Live chat

Most websites have a 20 – 40% bounce rate. That’s a lot of missed potential. With our integrated live chat feature your website and Facebook page visitors are able to start a chat or call in real-time. Your agents can answer them immediately from their web client or app. If chat is not enough, they can switch to a call or video in a single click.

PC integrations

Make calls, view the status of colleagues, chat, schedule a video conference and check voicemail from your desktop. Need to create an ad-hoc web meeting? Simply click on the WebMeeting icon in the bottom menu to open up your WebMeeting room.

Committed

We deliver first class customer service, teamed with honest consultations and advice

Fast

We ensure that your new services are delivered as quickly as possible for a seamless transition process

Connected

Through leading manufacturers, we supply flexible and innovative tailor-made system solutions

Support

We always offer proactive and reassuring support teamed with honest consultations and advice