SIP Trunks

The business case for SIP

Times, they are a changing. Over the past few decades, cultural and technological trends have dramatically transformed the workplace. Today, flexible working is a way of life. Employees now have greater control over their work-life balance than ever before, and employers understand that productivity is not confined to a desk. As such, adopting technology that enables a mobile workforcehas become a business prerogative.  Yet this need for new mobile tools is often at odds with other business demands. While many senior management teams are keen to stay ahead of the competition, they also want to keep costs down. Every investment

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Discover how to get more control and flexibility over your business telephony with SIP trunks

What is SIP trunking?

Your voice and data connections are vital components of your business - but so are the costs of running multiple lines, their flexibility and how much control you have over them. SIP Trunking provides a flexible and low-cost alternative to ISDN for inbound and outbound voice calls. This factsheet will highlight the benefits of moving to SIP.

1. SIP trunking supports business continuity

SIP trunking offers a flexibility that is not available through traditional ISDN. A number of possibilities can affect how resilient your voice and data connections are. Unforeseen circumstances - such as damage to lines, moving offices or being unable to redirect calls, can be damaging to your business. SIP trunking minimises these problems and ensures you can keep working through every eventuality.

2. Number flexibility

SIP trunking supports your business by allowing you to decide which number you want to display on a call-by-call basis. Even if you’re making a significant move in location, or just wanting to grow your business without opening more offices, SIP trunking allows out-of-area geographic number ranges to be used - showing your business as local, despite being physically located elsewhere.

3. SIP trunking saves you money

Why have a separate voice and data connection when you can have both on one line? By discarding any unnecessary ISDN lines, you will be able to save a large amount of money. In addition, SIP trunking can typically save you a further 50% on line rentals and 25% on calls. By utilising the benefits of SIP trunking number flexibility when you’re moving office, you will not need to spend money on changing stationery, advertisements or listings. SIP trunking also allows you to make free calls between connected sites, even internationally.

4. SIP trunking offers greater flexibility

If you’re still using ISDN, the chances are that you are spending money on lines that you may not actually need all year round. SIP trunking gives you complete control of your lines - you can add more when demand is high, reduce them when there is little demand and split calls to make handling more efficient. Being able to make these instant changes puts you in total control of your communications.

5. SIP trunking comes with a contingency plan

Often, things will happen that you just can’t control. Whether that’s a problem in the office, busier peak times than usual or a lack of connection, SIP trunking provides a business continuity feature that is designed to handle emergencies with ease. It is able to automatically reroute any calls to back up sites in a number of seconds - so there is no disruption for your customers.

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Call recording

Call recording software enables you to record telephone conversations either over a PSTN (Public Switched Telephone Network) or VoIP (Voice over IP) in a digital audio file format. It also provides you with the ability to retrieve, playback, store and share call recordings.

Web conferencing

Web conferencing is an online service by which you can hold live meetings, conferencing, presentations and trainings via the internet particularly on TCP/IP connections. You can connect to the conference either by telephone or using your computer’s speakers and microphone through a VoIP connection.

Live chat

Most websites have a 20 – 40% bounce rate. That’s a lot of missed potential. With our integrated live chat feature your website and Facebook page visitors are able to start a chat or call in real-time. Your agents can answer them immediately from their web client or app. If chat is not enough, they can switch to a call or video in a single click.

PC integrations

Make calls, view the status of colleagues, chat, schedule a video conference and check voicemail from your desktop. Need to create an ad-hoc web meeting? Simply click on the WebMeeting icon in the bottom menu to open up your WebMeeting room.

Committed

We deliver first class customer service, teamed with honest consultations and advice

Fast

We ensure that your new services are delivered as quickly as possible for a seamless transition process

Connected

Through leading manufacturers, we supply flexible and innovative tailor-made system solutions

Support

We always offer proactive and reassuring support teamed with honest consultations and advice