Our Mission

To make your business communications better, faster and more efficient than ever, with the highest quality and most reliable support

Our Vision

We’re making radical changes to the way you can access telecoms and also showing that there really are genuinely good guys in the telecoms industry, with decent, honest values.

Merlin Telecommunications was created in 2007 with a view to provide telecoms differently.

Fed up with hearing about the tricks and tactics used by some telecom companies, we decided we would operate in a completely honest and transparent way. No hard-hitting sales people, no lengthy contracts, no tariffs that are impossible to understand and to provide a level of support that is second to none.

We really wanted to show that there really are genuinely good guys in the telecoms industry, with decent, honest values.

One way of making sure we didn’t ever rest on our laurels, was to offer clients a 30 day agreement. A radical departure from other telecom companies offering 3,5 or 7 year contracts.

With no long contract to hide behind, this means that we have to continually provide great products and services AND outstanding customer service 100% of the time, otherwise our clients would soon move elsewhere!

  • Making your business communications better, faster and more efficient than ever, with the highest quality and most reliable support.
  • Honesty and openness at all times, especially with pricing
  • Maintaining the highest integrity in everything we do
  • Going the extra mile to satisfy your telecom requirements
  • Being one of the most approachable, friendly and service orientated companies in the business. We really want to deliver an outstanding personalised service.
  • Always looking to innovate. Technology moves at such a rapid pace, so we want to you stay ahead of the game.
  • Being professional and responsible. We only supply solutions that work for you.

 

These are our core values and we measure everything we do against them.

Our customers say we are knowledgeable, efficient, honest, friendly – refreshingly different.

Feeling curious?

Old Telephone System

What is SOGEA? – All you need to know for your business

Mass Migration to the Cloud
The evolution to cloud services including telephony has prompted the Switch Off and as a result, Openreach have introduced SOGEA to provide a versatile and less expensive solution to traditional connectivity products. In other words, all business phone systems will be run over data connections, no more analogue or ISDN lines. SOGEA and Fibre to the Premises (FTTP) will then become the backbone of the Openreach network.

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Merlin Homeworker Solutions

Providing your business with a bespoke telephone system incorporating a comprehensive range of features enabling you and your employees to work from home, on the

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