Effective IT systems are crucial to your business success. Ongoing IT support turns your IT infrastructure into a valuable asset rather than a necessary evil.
We offer a variety of scaled support models which can be tailored to suit your strategic and day-to-day support requirements. These include, but are not limited to, administration, professional services and 1st and 2nd line Technical Support from trained technical staff.
Microsoft O365
The Microsoft 365 subscriptions are flexible and suitable to a wide range of businesses, connecting employees to the people.
Microsoft Teams
Microsoft Teams is an app for teamwork in Microsoft Office 365 that brings together groups, meetings and Office 365 all in one place.
Managed IT Support
Providing unlimited and comprehensive IT support services, specifically designed to meet your unique requirements.
Remote IT Support
We will help to transform your internal setup and work with you to deliver a modern, reliable end-user experience for both you and your customers.
Is Microsoft Teams the right UC solution for your organisation?
In today’s digital-first world, organisations are rethinking their communications and telephony service to increase efficiency, save costs and reduce complexity. Unified Communications (UC) is the answer to this need, blurring the boundaries of telephony and merging it with instant messaging, video conferencing and a plethora of different applications, such as CRM systems, contact centres, and reporting. Since its release in 2017, Microsoft Teams has significantly impacted the UC market thanks to its ease of use, free inclusion in most Microsoft business licenses, and slick desktop integration. In the past six months, mostly due to the impact of the coronavirus (COVID-19) outbreak and the subsequent uptake in remote working practices, Teams’ daily users have skyrocketed, increasing from 44
Managed Service Packages
| Basic | Premium | Platinum | |
|---|---|---|---|
Support |
|||
| 24x7x365 "60 Second" Support Response | |||
| Bespoke Support Application | |||
| Microsoft & 3rd Party App Updates | |||
| Managed Anti-Virus / Anti-Malware | |||
| 24x7x365 Infrastructure Monitoring | |||
| Managed Firewall | |||
| Unlimited Remote Support* | |||
| Unlimited Onsite Support* | VIP Rates | ||
| Unlimited After Hours Support* | VIP Rates | VIP Rates | |
Security |
|||
| Password Management System | |||
| Dark Web Monitoring | N/A | ||
| Simulated Phishing Attack | £999.00 | Bi-Annual | Quarterly |
| Vulnerability Scan / Penetration Test | £1495.00 | Bi-Annual | Quarterly |
Management |
|||
| IT Documentation | |||
| Monthly Executive Report | |||
| Asset & Inventory Management Report | £999.00 | Annual | Bi-Annual |
| IT Budget Preparation | £1495.00 | Annual | Bi-Annual |
| Technology Business Review Meeting | Bi-Annual | Quarterly | Monthly |
Online Training |
|||
| Security Awareness Training | |||
| End User Training Program | Billable | ||
| Technology Adoption Session | Bi-Annual | Quarterly | Monthly |
Services |
|||
| Office365 Business Standard*^ | |||
| Office365 Backup License*^ | |||
| Monthly Human Backup Testing | |||
| BDR as a Service*^ | From £100/Month | ||
| Simulated Mock BDR Test*^ | Billable | Quarlerly | Monthly |
Per User Per Month |
£49.99 |
£59.99 |
£79.99 |
* – You can send in as many service requests as you like for any of the items in our Inclusion List
*^ -Optional
Technology services for your business
Future proof your business
We keep an eye on emerging technologies to ensure our IT service solutions keep you ahead of the game.
Solution Led
We bring the right people together to challenge established thinking and drive transform in 2020
Your technology partner
We’ll work with you to ensure your IT services meet your business needs, both now and in the future.
Maximise productivity
Adopt the most appropriate, streamlined and simplified technology and services to maximise efficiency.
Solutions that fit your business
We'll work to unearth the challenges and demands your various teams face, shaping solutions in tandem with your strategic drivers.
Merlin Support
Enjoy the backing of a dedicated support team, providing support and guidance every step of the way.
Committed
We deliver first class customer service, teamed with honest consultations and advice
Fast
We ensure that your new services are delivered as quickly as possible for a seamless transition process
Connected
Through leading manufacturers, we supply flexible and innovative tailor-made system solutions
Support
We always offer proactive and reassuring support teamed with honest consultations and advice
