Technology Services

Effective IT systems are crucial to your business success. Ongoing IT support turns your IT infrastructure into a valuable asset rather than a necessary evil.

We offer a variety of scaled support models which can be tailored to suit your strategic and day-to-day support requirements. These include, but are not limited to, administration, professional services and 1st and 2nd line Technical Support from trained technical staff.

Microsoft O365

The Microsoft 365 subscriptions are flexible and suitable to a wide range of businesses, connecting employees to the people.

Microsoft Teams

Microsoft Teams is an app for teamwork in Microsoft Office 365 that brings together groups, meetings and Office 365 all in one place.

Managed IT Support

Providing unlimited and comprehensive IT support services, specifically designed to meet your unique requirements.

Remote IT Support

We will help to transform your internal setup and work with you to deliver a modern, reliable end-user experience for both you and your customers.

Teams Collaboration

Is Microsoft Teams the right UC solution for your organisation?

In today’s digital-first world, organisations are rethinking their communications and telephony service to increase efficiency, save costs and reduce complexity.  Unified Communications (UC) is the answer to this need, blurring the boundaries of telephony and merging it with instant messaging, video conferencing and a plethora of different applications, such as CRM systems, contact centres, and reporting.  Since its release in 2017, Microsoft Teams has significantly impacted the UC market thanks to its ease of use, free inclusion in most Microsoft business licenses, and slick desktop integration. In the past six months, mostly due to the impact of the coronavirus (COVID-19) outbreak and the subsequent uptake in remote working practices, Teams’ daily users have skyrocketed, increasing from 44

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Managed Service Packages

Basic Premium Platinum
Support
24x7x365 "60 Second" Support Response
Bespoke Support Application
Microsoft & 3rd Party App Updates
Managed Anti-Virus / Anti-Malware
24x7x365 Infrastructure Monitoring
Managed Firewall
Unlimited Remote Support*
Unlimited Onsite Support* VIP Rates
Unlimited After Hours Support* VIP Rates VIP Rates
Security
Password Management System
Dark Web Monitoring N/A
Simulated Phishing Attack £999.00 Bi-Annual Quarterly
Vulnerability Scan / Penetration Test £1495.00 Bi-Annual Quarterly
Management
IT Documentation
Monthly Executive Report
Asset & Inventory Management Report £999.00 Annual Bi-Annual
IT Budget Preparation £1495.00 Annual Bi-Annual
Technology Business Review Meeting Bi-Annual Quarterly Monthly
Online Training
Security Awareness Training
End User Training Program Billable
Technology Adoption Session Bi-Annual Quarterly Monthly
Services
Office365 Business Standard*^
Office365 Backup License*^
Monthly Human Backup Testing
BDR as a Service*^ From £100/Month
Simulated Mock BDR Test*^ Billable Quarlerly Monthly
Per User Per Month
£49.99
£59.99
£79.99

* – You can send in as many service requests as you like for any of the items in our Inclusion List

*^ -Optional

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Technology services for your business

Future proof your business

We keep an eye on emerging technologies to ensure our IT service solutions keep you ahead of the game.

Solution Led

We bring the right people together to challenge established thinking and drive transform in 2020

Your technology partner

We’ll work with you to ensure your IT services meet your business needs, both now and in the future.

Maximise productivity

Adopt the most appropriate, streamlined and simplified technology and services to maximise efficiency.

Solutions that fit your business

We'll work to unearth the challenges and demands your various teams face, shaping solutions in tandem with your strategic drivers.

Merlin Support

Enjoy the backing of a dedicated support team, providing support and guidance every step of the way.

Committed

We deliver first class customer service, teamed with honest consultations and advice

Fast

We ensure that your new services are delivered as quickly as possible for a seamless transition process

Connected

Through leading manufacturers, we supply flexible and innovative tailor-made system solutions

Support

We always offer proactive and reassuring support teamed with honest consultations and advice