Remote Support

Integrating seamlessly, Merlin can enhance and boost your internal IT resources bringing technical expertise and security to your IT infrastructure.

We’ll support your business where needed to give you the peace of mind that everything is taken care of.

We will help to transform your internal setup and work with you to deliver a modern, reliable end-user experience for both you and your customers.


Our Help Desk diagnoses and fixes everyday IT problems and consequently allows your staff and resources to focus on generating revenue and internal processes that deliver real business value.

Break Fix

This type of service covers areas such as repairs, upgrades or even installation of systems, components, peripherals networking and software. First hand diagnosis can be carried out within a controlled environment to determine the cause of issues or lapses within performance.

Basic Premium Platinum
24x7x365 "60 Second" Support Response
Bespoke Support Application
Microsoft & 3rd Party App Updates
Managed Anti-Virus / Anti-Malware
24x7x365 Infrastructure Monitoring
Managed Firewall
Unlimited Remote Support*
Unlimited Onsite Support* VIP Rates
Unlimited After Hours Support* VIP Rates VIP Rates
Password Management System
Dark Web Monitoring N/A
Simulated Phishing Attack £999.00 Bi-Annual Quarterly
Vulnerability Scan / Penetration Test £1495.00 Bi-Annual Quarterly
IT Documentation
Monthly Executive Report
Asset & Inventory Management Report £999.00 Annual Bi-Annual
IT Budget Preparation £1495.00 Annual Bi-Annual
Technology Business Review Meeting Bi-Annual Quarterly Monthly
Online Training
Security Awareness Training
End User Training Program Billable
Technology Adoption Session Bi-Annual Quarterly Monthly
Office365 Business Standard*^
Office365 Backup License*^
Monthly Human Backup Testing
BDR as a Service*^ From £100/Month
Simulated Mock BDR Test*^ Billable Quarlerly Monthly
Per User Per Month

* – You can send in as many service requests as you like for any of the items in our Inclusion List

*^ -Optional

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Technology services for your business

Future proof your business

We keep an eye on emerging technologies to ensure our IT service solutions keep you ahead of the game.

Solution Led

We bring the right people together to challenge established thinking and drive transform in 2020

Your technology partner

We’ll work with you to ensure your IT services meet your business needs, both now and in the future.

Maximise productivity

Adopt the most appropriate, streamlined and simplified technology and services to maximise efficiency.

Solutions that fit your business

We'll work to unearth the challenges and demands your various teams face, shaping solutions in tandem with your strategic drivers.

Merlin Support

Enjoy the backing of a dedicated support team, providing support and guidance every step of the way.


We deliver first class customer service, teamed with honest consultations and advice


We ensure that your new services are delivered as quickly as possible for a seamless transition process


Through leading manufacturers, we supply flexible and innovative tailor-made system solutions


We always offer proactive and reassuring support teamed with honest consultations and advice