Integrating seamlessly, Merlin can enhance and boost your internal IT resources bringing technical expertise and security to your IT infrastructure.
We’ll support your business where needed to give you the peace of mind that everything is taken care of.
We will help to transform your internal setup and work with you to deliver a modern, reliable end-user experience for both you and your customers.
Support
Our Help Desk diagnoses and fixes everyday IT problems and consequently allows your staff and resources to focus on generating revenue and internal processes that deliver real business value.
Break Fix
This type of service covers areas such as repairs, upgrades or even installation of systems, components, peripherals networking and software. First hand diagnosis can be carried out within a controlled environment to determine the cause of issues or lapses within performance.
| Basic | Premium | Platinum | |
|---|---|---|---|
Support |
|||
| 24x7x365 "60 Second" Support Response | |||
| Bespoke Support Application | |||
| Microsoft & 3rd Party App Updates | |||
| Managed Anti-Virus / Anti-Malware | |||
| 24x7x365 Infrastructure Monitoring | |||
| Managed Firewall | |||
| Unlimited Remote Support* | |||
| Unlimited Onsite Support* | VIP Rates | ||
| Unlimited After Hours Support* | VIP Rates | VIP Rates | |
Security |
|||
| Password Management System | |||
| Dark Web Monitoring | N/A | ||
| Simulated Phishing Attack | £999.00 | Bi-Annual | Quarterly |
| Vulnerability Scan / Penetration Test | £1495.00 | Bi-Annual | Quarterly |
Management |
|||
| IT Documentation | |||
| Monthly Executive Report | |||
| Asset & Inventory Management Report | £999.00 | Annual | Bi-Annual |
| IT Budget Preparation | £1495.00 | Annual | Bi-Annual |
| Technology Business Review Meeting | Bi-Annual | Quarterly | Monthly |
Online Training |
|||
| Security Awareness Training | |||
| End User Training Program | Billable | ||
| Technology Adoption Session | Bi-Annual | Quarterly | Monthly |
Services |
|||
| Office365 Business Standard*^ | |||
| Office365 Backup License*^ | |||
| Monthly Human Backup Testing | |||
| BDR as a Service*^ | From £100/Month | ||
| Simulated Mock BDR Test*^ | Billable | Quarlerly | Monthly |
Per User Per Month |
£49.99 |
£59.99 |
£79.99 |
* – You can send in as many service requests as you like for any of the items in our Inclusion List
*^ -Optional
Technology services for your business
Future proof your business
We keep an eye on emerging technologies to ensure our IT service solutions keep you ahead of the game.
Solution Led
We bring the right people together to challenge established thinking and drive transform in 2020
Your technology partner
We’ll work with you to ensure your IT services meet your business needs, both now and in the future.
Maximise productivity
Adopt the most appropriate, streamlined and simplified technology and services to maximise efficiency.
Solutions that fit your business
We'll work to unearth the challenges and demands your various teams face, shaping solutions in tandem with your strategic drivers.
Merlin Support
Enjoy the backing of a dedicated support team, providing support and guidance every step of the way.
Committed
We deliver first class customer service, teamed with honest consultations and advice
Fast
We ensure that your new services are delivered as quickly as possible for a seamless transition process
Connected
Through leading manufacturers, we supply flexible and innovative tailor-made system solutions
Support
We always offer proactive and reassuring support teamed with honest consultations and advice