Integrating seamlessly, Merlin can enhance and boost your internal IT resources bringing technical expertise and security to your IT infrastructure.
We’ll support your business where needed to give you the peace of mind that everything is taken care of.
We will help to transform your internal setup and work with you to deliver a modern, reliable end-user experience for both you and your customers.
Our Help Desk diagnoses and fixes everyday IT problems and consequently allows your staff and resources to focus on generating revenue and internal processes that deliver real business value.
This type of service covers areas such as repairs, upgrades or even installation of systems, components, peripherals networking and software. First hand diagnosis can be carried out within a controlled environment to determine the cause of issues or lapses within performance.
|24x7x365 "60 Second" Support Response|
|Bespoke Support Application|
|Microsoft & 3rd Party App Updates|
|Managed Anti-Virus / Anti-Malware|
|24x7x365 Infrastructure Monitoring|
|Unlimited Remote Support*|
|Unlimited Onsite Support*||VIP Rates|
|Unlimited After Hours Support*||VIP Rates||VIP Rates|
|Password Management System|
|Dark Web Monitoring||N/A|
|Simulated Phishing Attack||£999.00||Bi-Annual||Quarterly|
|Vulnerability Scan / Penetration Test||£1495.00||Bi-Annual||Quarterly|
|Monthly Executive Report|
|Asset & Inventory Management Report||£999.00||Annual||Bi-Annual|
|IT Budget Preparation||£1495.00||Annual||Bi-Annual|
|Technology Business Review Meeting||Bi-Annual||Quarterly||Monthly|
|Security Awareness Training|
|End User Training Program||Billable|
|Technology Adoption Session||Bi-Annual||Quarterly||Monthly|
|Office365 Business Standard*^|
|Office365 Backup License*^|
|Monthly Human Backup Testing|
|BDR as a Service*^||From £100/Month|
|Simulated Mock BDR Test*^||Billable||Quarlerly||Monthly|
Per User Per Month
* – You can send in as many service requests as you like for any of the items in our Inclusion List