What We Do

The new workplace reality

Can your business support the new workplace reality? If you’ve been following workplace trends over the past five years, one significant change is impossible to miss: Work is an activity that we do, not a place where we go. Gone are the days when the vast majority of employees made the daily commute to a corporate office, sharing a communal space with colleagues on a regular basis. Thanks to globalisation, working 9 to 5 hasn’t been most employees’ reality for many years, but now those same workers—who used to arrive early or stay late at the office to get all

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Our voice and data products are for any organisation - small, medium or large, we provide it all.

From cost-saving line rental and calling through to IP cloud hosted phone systems, to business-grade data services – all geared to saving you money while your business works faster and more flexible than ever before.
Unified Comms and Voice

Bring your company and your customers closer together with our collaboration platforms to increase productivity and efficiency.

Network and Connectivity

Merlin have a great range of connectivity solutions to fit your business perfectly. Head in to the cloud effortlessly.

Security and Backup

By combining enterprise class technology with outstanding support and customer service, Merlin can take the stress out of protecting your data.

Technology Services

IT solutions to keep your business one step ahead. From cloud solutions and disaster recovery planning to O365 migrations, we have you covered.

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Other services to help boost your business

On hold marketing

Our on hold messaging productions enhance your professional image, improve caller communications and create valuable cross-selling opportunities – giving you a sound that perfectly captures your personality. And by making audio part of your identity, you’ll add a valuable new facet to your brand.

Call management

A virtual PBX allows even a sole trader to have the benefits of a call management system which allows users benefits such as diverting calls from a landline number to a mobile, or diverting calls to a home office, or forwarding calls from any of our numbers to a mobile.

Call recording

Call recording software enables you to record telephone conversations either over a PSTN (Public Switched Telephone Network) or VoIP (Voice over IP) in a digital audio file format. It also provides you with the ability to retrieve, playback, store and share call recordings.

Web conferencing

Web conferencing is an online service by which you can hold live meetings, conferencing, presentations and trainings via the internet particularly on TCP/IP connections. You can connect to the conference either by telephone or using your computer’s speakers and microphone through a VoIP connection.

Live chat

Most websites have a 20 – 40% bounce rate. That’s a lot of missed potential. With our integrated live chat feature your website and Facebook page visitors are able to start a chat or call in real-time. Your agents can answer them immediately from their web client or app. If chat is not enough, they can switch to a call or video in a single click.

PC integrations

Make calls, view the status of colleagues, chat, schedule a video conference and check voicemail from your desktop. Need to create an ad-hoc web meeting? Simply click on the WebMeeting icon in the bottom menu to open up your WebMeeting room.

Committed

We deliver first class customer service, teamed with honest consultations and advice

Fast

We ensure that your new services are delivered as quickly as possible for a seamless transition process

Connected

Through leading manufacturers, we supply flexible and innovative tailor-made system solutions

Support

We always offer proactive and reassuring support teamed with honest consultations and advice