Who Are We

A UK based Telecoms Company

Merlin make telecommunications fair in many ways:

Our 30-day agreement underpins everything that we say and do.

We never promise you the world to win your business. Our focus is telling you the truth about what can be delivered.   

This ensures you get a system that REALLY works for you. 

Prioritising your needs and requirements results in a bespoke solution for you and your business and can evolve with you overtime.

You may think we ask too many questions, but we need to understand how you operate and the issues you are currently facing. You talk and we listen. 

Giving you best advice, we make suggestions and tailor a system according to your requirements and the environment in which you operate.  

Backing up the 30-day agreement with our outstanding 24-7 365 service and support – you can’t say fairer than that.

The new workplace reality

Can your business support the new workplace reality? If you’ve been following workplace trends over the past five years, one significant change is impossible to miss: Work is an activity that we do, not a place where we go. Gone are the days when the vast majority of employees made the daily commute to a corporate office, sharing a communal space with colleagues on a regular basis. Thanks to globalisation, working 9 to 5 hasn’t been most employees’ reality for many years, but now those same workers—who used to arrive early or stay late at the office to get all

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Let's make it easy for you.

For your new or replacement phone system for your business, all we need is 60 seconds of your time, and let us do the rest.

We’ll offer you the best advice, with no obligation.  We even offer a month’s trial before you proceed.

Merlin Cloud’s systems are full of features and perfect for any business.

Ideal for a growing company with multiple sites or branches as you can add to it very cost effectively.

Working from home, office or on the move, all users share the same system in the cloud wherever you are located.

With a 30 day customer friendly agreement, backed up with 5* Google reviews you’re in safe hands.

Customer Service – That is More Than Words

We built Merlin on a premise that we only retain your business by performing all the time not just when you sign the contract, which is why we were the first in 2007 when we started to operate on a 30-day agreement and we have never looked back, dedicated to providing real customer service. Our main focus is providing businesses with quality telecommunication services and products, specifically tailored for their business needs with outstanding technical support every hour of the day. Some reasons to choose Merlin Telecommunications………

  1. Our customers tell us they like us because we’re different. We’re easy to talk to, knowledgeable and get things done quickly. We treat customers as we’d like to be treated ourselves and respect their businesses as much as our own.
  2. Objective and impartial, we always act in our clients best interests, not our own. We’re honest and we don’t demand expensive, long contracts. Our 30 day agreement gives you the greatest flexibility.
  3. We really do go the extra mile, if we can’t offer a service ourselves, we’ll assist in finding someone that can. We guarantee to beat any price on a like for like product – we get results quicker than our industry-giant competitors.

Feeling curious?

Old Telephone System

What is SOGEA? – All you need to know for your business

Mass Migration to the Cloud
The evolution to cloud services including telephony has prompted the Switch Off and as a result, Openreach have introduced SOGEA to provide a versatile and less expensive solution to traditional connectivity products. In other words, all business phone systems will be run over data connections, no more analogue or ISDN lines. SOGEA and Fibre to the Premises (FTTP) will then become the backbone of the Openreach network.

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Merlin Homeworker Solutions

Providing your business with a bespoke telephone system incorporating a comprehensive range of features enabling you and your employees to work from home, on the

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