so much more than words
More businesses are working flexibly now. So we’re here for you 24-7 365. Always
embrace the change
Stop burying your head in the sand! The ISDN switch off is really happening and 2025 is the end date. We appreciate that everyone has more than enough to think about dealing with Covid-19. However, as BT will be switching off all ISDN lines by December 2025, maybe it’s the perfect opportunity to upgrade your phone system, utilising latest technologies and taking advantage of a hosted IP telephone system. Over the last decade or so, there has been a huge global shift to cloud products. This includes internet-based phone systems (meaning, voice services that are provided over a broadband connection, with the phone system sitting in the cloud.) BT have therefore made the massive decision to cease long established ISDN lines and migrate all
A business phone system is more than just a handset
Merlin provide an end to end solution for your business
Let's make it easy for you
If you are looking for a new or replacement phone system for your business, all we need is 60 seconds of your time and let us do the rest.
We’ll offer you the best advice, with no obligation. We even offer a month’s trial before you proceed.
Merlin’s telecommunication systems are full of features and perfect for any business.
Ideal for a growing company with multiple sites or branches as you can add to it very cost effectively.
Working from home, office or on the move, all users share the same system in the cloud wherever you are located.
With a 30 day customer friendly agreement, backed up with 5* Google reviews you’re in safe hands.
UK Based customer support
Our main office is based in Norfolk and we have regional offices dotted around the UK.
Try us - FREE 30 day trial
We’ll provide you with an IP phone (exactly the same model as we recommend) to use for 30 days.
Keep it all together.
Why have a data connection with one provider and your telephone system with another? Makes no sense.
FREE ongoing support 24-7, 365
Merlin have always offered support for every minute of every day throughout the year, with no exceptions.
Independent VoIP Experts for over 10 years
At this stage we already knew that this new emerging technology would be the future for telecoms.
What our clients say
I would just like to say a massive thank you to your team for looking after my company phone system, especially Andy Bricknell who bent over backwards to help us. I must have phoned him 30 times! This didn’t phase him in the slightest. We have had a complete new phone system put in; new handsets and been moved to a new server all without any down time . To be honest I’m amazed with how quickly things get sorted with Merlin, these sort of companies are very hard to find these days . Also I’d like to say your out of hours service is top class. I had a problem Christmas Eve and I was panicking as I do, so I called the out of hours team and within 5 minutes I was back in business. I have recommended your service to other businesses and will continue to in the future . Keep up the good work Merlin .
Superfast broadband has allowed us to connect our businesses in ways that would have been impossible before. We have four separate sites, now connected via VPN (virtual private network), allowing us to share data and run applications. It’s also allowed us to implement a hosted VoIP telephone system. This particular system, (provided by Merlin Telecommunications) has saved us money on our office set up and also allows us to scale up and down depending on the seasons – we can put phones where we want, when we want, and get rid of them over the winter when not required.
We have used Merlin, for several years now. They installed our PBX and all associated wiring at our previous office in a project which went very smoothly. Merlin have now relocated our telecoms to our new office, provided new wiring and installing SIP trunks to to handle all our incoming and outgoing calls, significantly lowering our costs. Their customer service has always been consistently excellent. They have tried very hard to be helpful and were genuinely concerned to make sure that things went smoothly for us during our move and that we were kept up to date with progress on the installation
The new VoIP system has been a great benefit to our company. It is always a seamless connection no matter where the phones are based. This allows colleagues to work from home easily. Merlin are always more than happy to help with any query in a friendly manner and fast timescale
We have used Merlin Telecommunications and their predecessor, MTL since 2005. It's just so refreshing to be able to pick the phone up and automatically speak to someone who responds to any problem or queries quickly. The human interface is extremely efficient! I'm delighted to say that the changeover from MTL to Merlin Telecoms has not changed the excellent service. The staff will always suggest solutions to fit our needs and in short, we always feel "looked after."
We've used Merlin for three years now and have found the support and customer service to be first class. We use quite a few of the more detailed features of the system and the technical support has been superb - whenever we have a technical question we get a quick and simple answer. As it's a VOIP system they have been very helpful with advice regarding our system and infrastructure requirements to ensure that the phone system performs as we'd expect it to. When it comes to handsets it's nice to find a company that isn't trying to sell you the most expensive one - they recommend a range of handsets, generally half the price of other phone system providers. All in all a nice company to do business with!"
Merlin have looked after our telephony for many years and it is one of the few areas of the business where I do not need to be involved. I trust them implicitly. They offer a personalised and friendly service, flexibility and creative solutions. On the rare occasion there has been a problem, they tell me about this before I’ve noticed. Whatever the issue or whatever I need, Merlin arrange this there and then, and always cost effectively.
Cooper Roller Bearings, Norfolk have used the services of Merlin Telecommunications for over 15 years. We have always been extremely pleased with the support and service and know we can always rely on Merlin to provide the technology to fit with the demands and needs of our business
The new VoIP system has been a great benefit to our company. It is always a seamless connection no matter where the phones are based. This allows colleagues to work from home easily. Merlin are always more than happy to help with any query in a friendly manner and fast timescale.