Technology that works.
Support you can trust.
Straightforward IT support, Microsoft 365 and security solutions to keep your business running smoothly.
From everyday technical problems to managing the technology your business depends on, Merlin provides practical advice and friendly support without the unnecessary complications.
OUR IT & TECHNOLOGY SERVICES
Practical technology solutions for your business.
Reliable, secure and easy to manage, with the support you need when it matters.
Managed IT Support
Ongoing IT support and management to help keep your computers, systems and everyday technology running smoothly.
Remote IT Support
Fast, friendly assistance when something goes wrong, helping your team resolve technical problems and get back to work.
Microsoft 365
Get more from Microsoft 365 with practical help for setup, configuration, management and ongoing support.
IT Security & Protection
Practical security solutions and advice to help protect your people, devices and business information.
BUILT AROUND YOUR BUSINESS
Less IT frustration. More time for business.
Technology should make running your business easier, not create more problems.
At Merlin, we take a practical, straightforward approach to IT support. We help you manage everyday technology challenges, keep essential systems working and make better use of the tools your business already has.
Whether your team is based in one office or working across multiple locations, we're here to help keep things running smoothly.
KEY FEATURES
Support that keeps your business moving.
The essential IT services to help keep your team productive, secure and connected.
Helpdesk & Remote Support
Friendly, effective technical assistance for everyday IT problems, helping minimise interruptions to your business.
Device & Software Management
Help with managing your computers, software and everyday business applications, keeping your systems up to date and working effectively.
Microsoft 365 Assistance
Practical support for Microsoft 365, including Outlook, Teams, OneDrive and SharePoint.
Monitoring & Maintenance
Proactive checks, updates and maintenance options to help identify potential issues and maintain system reliability.
Security Awareness
Practical guidance to help your employees recognise common threats and work more securely.
Backup & Recovery Options
Solutions and advice to help protect important business data and support recovery when something goes wrong.
MICROSOFT 365
Make more of Microsoft 365.
Microsoft 365 brings together the tools your team needs to work, communicate and collaborate — whether they're in the office, at home or on the move.
From Outlook and Teams to SharePoint and OneDrive, Merlin can help you make better use of your Microsoft 365 environment.
We'll help you choose suitable services, configure your systems and support your team as your requirements evolve.
OUR APPROACH
A simpler approach to IT support.
We make it straightforward to get the right IT support for your business.
Discover
We take time to understand your business, your current systems and the challenges you face.
Support
We recommend practical solutions and provide the right level of assistance for your team, devices and applications.
Improve
We help you get more from your technology, with ongoing advice and recommendations as your business grows.
Why Merlin
A different kind of telecoms company.
We believe choosing a telecommunications provider should be straightforward.
No unnecessary complexity. No confusing sales talk. Just honest advice, reliable solutions and a team that genuinely cares about your business.
Since 2007, we've focused on building lasting relationships by delivering the service our customers deserve.
30-Day Agreements
We believe in earning your business through great service, not locking you into lengthy agreements.
Real People. Real Support
Our UK-based team is here to help, with technical assistance available 24 hours a day, 365 days a year.
Solutions Built Around You
We take time to understand your business before recommending the technology that works best for you.
Trusted Since 2007
Over 15 years of helping UK businesses stay connected.
Frequently asked questions
Your Questions Answered
What IT support does Merlin provide?
Merlin offers practical business IT support and technology services, including remote assistance, Microsoft 365 support, device management and advice on improving your IT environment.
Do you only support Microsoft 365?
No. Microsoft 365 is one part of our technology offering. We can also discuss support for business computers, applications and other everyday IT requirements.
Can you support remote and hybrid teams?
Yes. We can help businesses support employees working from home, in the office or across multiple locations, depending on their systems and requirements.
What size businesses do you work with?
We work with businesses of different sizes, from smaller organisations needing occasional assistance to growing companies looking for more structured technology support.
How quickly can you respond to IT issues?
Response arrangements depend on the support service agreed. We'll explain the available options and expectations before you commit.
Can you help improve our IT security?
We can discuss practical ways to improve the security of your business technology, including Microsoft 365 settings, account protection, device security and user awareness.
Do you provide backup and data recovery solutions?
We can discuss suitable backup and recovery options based on the systems and information your business needs to protect.
Let's make IT easier for your business.
Whether you need help with Microsoft 365, day-to-day IT support or advice on protecting your business technology, we're here to help.
Tell us what you need and we'll recommend a practical solution.