Inbound Solutions

The business case for SIP

Times, they are a changing. Over the past few decades, cultural and technological trends have dramatically transformed the workplace. Today, flexible working is a way of life. Employees now have greater control over their work-life balance than ever before, and employers understand that productivity is not confined to a desk. As such, adopting technology that enables a mobile workforcehas become a business prerogative.  Yet this need for new mobile tools is often at odds with other business demands. While many senior management teams are keen to stay ahead of the competition, they also want to keep costs down. Every investment

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Answer your calls on any device, anywhere.

Inbound is a cloud-based telephony service for both geographic and non-geographic numbers that provides online access to a full range of call routing, monitoring and management tools, empowering your business with the perfect customer service.

Putting callers on hold for too long or transferring callers to the incorrect department may not only damage your reputation but also impact your profitability. Merlin’s inbound call management service is designed to ensure businesses can effectively manage inbound calls with ease. Calls are answered quickly and by the right people, providing excellent customer service and allowing businesses to be more flexible. As the system can be implemented into existing telecommunications structures, our solution removes the need to invest in new infrastructure, reducing costs and making better use of physical resources. Flexible, scalable and with a host of options, our range of inbound services can be tailored to suit any business.

Let's make it easy for you

If you are looking for a new or replacement phone system for your business, all we need is 60 seconds of your time and let us do the rest.

We’ll offer you the best advice, with no obligation.  We even offer a month’s trial before you proceed.

Merlin’s telecommunication systems are full of features and perfect for any business.

Ideal for a growing company with multiple sites or branches as you can add to it very cost effectively.

Working from home, office or on the move, all users share the same system in the cloud wherever you are located.

With a 30 day customer friendly agreement, backed up with 5* Google reviews you’re in safe hands.

Feeling curious?

Call services for your business

Save Money

Make sure you have the right number of lines and that they are being used effectively to get the best return.

Future-proof Technology

We keep a close eye on the latest emerging technologies and innovations, to keep your business ahead of the competition.

Our Support

24/7 support from Merlin's UK-based team, unbeatable SLAs and fast response times.

Best Solution

Choose solutions that suit your business. We’ll never give you an option that’s not fit for purpose or future-proofed for tomorrow.

Grow With Us

Changing needs can always be catered to. Whether scaling up or scaling down, hosted phones help businesses get there.


Our Quality of Service options ensure your network is optimised, to streamline data traffic and reduce packet loss.


We deliver first class customer service, teamed with honest consultations and advice


We ensure that your new services are delivered as quickly as possible for a seamless transition process


Through leading manufacturers, we supply flexible and innovative tailor-made system solutions


We always offer proactive and reassuring support teamed with honest consultations and advice