See why your PBX is restricting your growth and how you can unleash the true potential of your business
Technology can – and should – improve business communications. For SMBs
in particular, modern communications technology can enable you to:
- compete on equal terms with much larger businesses
- grow without having to invest heavily in new offices, hires, resources and
equipment
Modern businesses need modern communications to thrive
Traditional phone systems are no longer a match for modern businesses
At the heart of business communications for decades, the Private Branch Exchange (PBX) was designed to enable office-based employees to communicate with each other and the outside world.
The traditional PBX model
How the system does and doesn’t work.
- Purchase – You buy the kit and install it in your office
- Ongoing management – An employee has to manage it
- Maintenance – You pay a third-party to maintain it
- Upgrade – If you want more features, you pay for an upgrade
- Outgrow it – If you outgrow it, you throw it away and buy a new one
- Failures = Serious disruption – If you experience PBX failures, you experience serious business disruption
The great divide between phone and IT systems
Traditional phone systems exist largely in isolation from IT systems: one was about making and receiving phone calls; the other was about digital communications and managing information. The fact that both were essentially about communications was ignored.
Today’s Cloud Communications
The worlds of telecoms and IT have converged to deliver seamless Cloud Communications.
All of which means that traditional PBX systems are now hindering, rather than helping, today’s digital businesses.
Communications are now a critical enabler of success
Effective, flexible, high-performance communications systems are now critical to every business.
- Mobility – Increasingly mobile and dispersed workforces rely on communications support.
- Customer expectations - Communications are essential for meeting rising customer service standard expectations.
- Staying competitive - To repel threats from lower-cost competitors, communications are key in improving productivity.
- Responsiveness - Responding quickly to rapidly changing market conditions and new competitors requires effective communications.
- Collaboration - Communications are the lifeblood of the new age of business collaboration with suppliers, partners and customers.
If your communications aren’t up to speed, your business will soon fall behind.
The arguments in favour of replacing an out of date phone system have often focused on the direct costs, however the real costs to a business struggling on with an outdated phone system are much greater than the direct costs.
The true costs of an outdated phone system
The direct costs you’re paying for an on-premise PBX:
- Facility costs
- Maintenance charges
- Upgrade costs
- Obsolete equipment write-offs
However your indirect costs are even more expensive:
- Poor service = lost customers
- Inflexible working = loss of talent
- Poorly equipped employees = lost productivity
- Missed opportunities = missed revenue
- Outdated systems = increased downtime
- Routine administration = wasted IT expertise
Why you should switch to Cloud Communications
Traditional on-premise phone systems no longer match the needs of today’s modern businesses. We are now living in the age of Cloud Communications.
Expand your opportunities
By freeing you from the constraints of a
physical location and a fixed workforce,
Cloud Communications enable you to
expand your opportunities.
Ensure seamless experiences
You can now integrate multiple communications and collaboration services into a single solution, enabling you to deliver the seamless experiences that your employees and your customers increasingly expect. expand your opportunities.
Work smarter, anywhere
Enabling access to all the information and tools your employees need – anywhere and anytime – Cloud Communications can significantly improve your people’s productivity.
Stay ahead with the latest technology
By ensuring you’re always upgraded to the latest technology, Cloud Communications help you stay competitive and at the forefront of business communication developments.
Reduce your risks
Cloud Communications feature the built-in resilience and security you need to significantly reduce the risks of damaging downtime.
Free up time
Because your service provider manages and maintains your Cloud Communications solution, you are free to focus on adding more value to your business.
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