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Privacy Policy

When visiting this website you may provide us with personal information about yourself and as a result we may use this information to contact you and send details about our services, products or other information that we consider may be of interest to you. If you do not wish us to do this now or in the future please contact Andrew Craven on 0844 858 4596 or by e-mail privacy@merlin-telecoms.co.uk or in writing at Innovate Business Centre, Chartermark Way, Colburn Business Park, Colburn, North Yorkshire DL9 4QJ

External Websites

Merlin Telecommunications Ltd is not responsible for the content of external internet sites. You are advised to read the privacy policy of external sites before disclosing any personal information.

Use of "Cookies"

When someone visits www.merlin-telecom.co.uk we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting any of our websites (www.merlin-telecom.co.uk or www.pro-ipbx.co.uk). We will not associate any data gathered from these sites with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

We may also store information about you using cookies small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We do this to this get a better understanding of how visitors use our site so that we can provide better services in the future.

We also use Google Analytics, a popular web analytics service provided by Google, Inc. Google Analytics uses cookies to help us to analyse how users use the site. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google undertakes not to associate your IP address with any other data held by Google.

The Google cookies used are:

Click here for an overview of privacy at Google

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

YouTube cookies

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page.

Call Recording

Please be aware that calls may be recorded for training and monitoring purposes

Other information sites

Although Merlin Telecommunication Ltd only uses cookies for analytic purposes you may have concerns about behaviourally targeted advertising cookies generally you can visit the your online choices website. It will give you information about how behavioural advertising works.